Choose the visitor identifier
Use a normalized phone number or email address to recognize returning visitors. Collect name only when it is useful.
Custom visitor form builder
Create custom visitor prompt groups and switch between them anytime
Build multiple reusable sign-in flows, give each one its own custom prompts, and mix text, multiple-choice, date, number, and Yes or No answers. When your event or front-desk workflow changes, select a different published group for the next visitor.
- Multiple prompt groups for different workflows
- Seven answer types for custom questions
- Switch groups without rebuilding your forms
- Phone or email visitor identification
- Offline kiosk submissions
Configure the whole arrival
More than custom fields: control when and how the questions appear
MemberMaker keeps the visitor experience simple while giving staff practical control over identification, question frequency, kiosk selection, and published versions.
Ask every time or once
Run a prompt group at every arrival, or stop asking after the visitor completes the current required version.
Select the right kiosk experience
Switch between check-in only and any published prompt group. Apply it to one device or synchronize the choice to every kiosk.
One kiosk, different workflows
Keep several prompt groups ready. Switch when the job changes.
A weekday front desk, a special event, and a volunteer orientation do not need the same questions. Build each flow once, publish it, and choose the right group before the next visitor starts.
- 1. Build and publishCreate each group with its own prompts, answer types, and order.
- 2. Choose the active experienceSelect check-in only or any published prompt group.
- 3. Start the next visitorThe new selection begins with the next sign-in and never interrupts someone already checking in.
Weekday front desk
Visit purpose (single choice), host name (short text), appointment date (date).
Community event
Interests (multiple choice), first-time guest (Yes / No), comments (long text).
Volunteer orientation
Team preference (single choice), availability (multiple choice), start date (date).
Seven supported answer types
Ask for the information your team will actually use
Every prompt still appears as one clear step in the kiosk, preserving the guided experience MemberMaker was built around.
Names, departments, hosts, codes, and concise answers.
Notes, explanations, requests, and open-ended feedback.
Policies, acknowledgements, and simple screening questions.
One selection from a list of purposes, programs, or destinations.
Several applicable interests, services, or requested accommodations.
Party size, quantities, ages, or another numeric response.
Appointment dates, requested dates, or date-based information.
A maintainable form workflow
Create, arrange, preview, and publish
Each question has its own editor, so a large visitor workflow never becomes one enormous scrolling admin form.
- Create the prompt groupSet identification, collected contact fields, and question frequency.
- Add prompts individuallyGive each question an answer type, help text, required status, and choice options when needed.
- Arrange the visitor orderMove prompts up or down from the compact group list.
- Publish an immutable versionKiosks download the published definition while older offline submissions remain readable.
Online administration, offline arrivals
Keep configuration controlled without sacrificing offline check-in
Form administration uses ordinary online API requests. Published definitions and complete pending submissions are cached on the kiosk for reliable visitor sign-in.
What works offline in kiosk mode
- Visitor lookup by the selected identifier
- Dynamic one-question-at-a-time prompts
- Required-field and choice validation
- Complete visit and answer submission
What requires a connection
- Creating or editing prompt groups
- Publishing or archiving a version
- Applying an organization-wide kiosk selection
- Downloading a newly published definition
Common questions
Custom visitor sign-in form FAQ
Can I create more than one custom prompt group?
Yes. Create separate reusable prompt groups for different events, entrances, programs, visitor types, or workflows. Each group has its own identity settings, custom prompts, answer types, required fields, and question order.
Can I add custom questions to the MemberMaker visitor kiosk?
Yes. Add each custom prompt separately, choose its answer type and required status, add choice options when needed, then arrange the prompts in the order visitors should see.
What custom question types does MemberMaker support?
MemberMaker supports short text, long text, Yes or No, single choice, multiple choice, number, and date prompts. A single prompt group can mix these answer types.
Can I switch between prompt groups?
Yes. Choose check-in only or any published prompt group whenever the kiosk workflow changes. A device-specific selection can apply to one kiosk, or an organization-wide selection can synchronize to every kiosk. The new choice begins with the next visitor and does not interrupt a sign-in already underway.
Can visitors identify themselves with a phone number instead of email?
Yes. Each prompt group can use phone or email as its primary identifier. Name is optional, and you can choose whether to collect the other contact field.
Do custom visitor forms work offline?
Published prompt groups download to the kiosk device. Visitor check-in and answer collection can continue offline, then synchronize when connectivity returns. Creating, editing, and publishing forms requires a connection.
Can different kiosks use different visitor forms?
Yes. Staff can select check-in only or a published prompt group for one device, or apply an organization-wide selection that synchronized kiosks adopt.
Can I ask questions only once for returning visitors?
Yes. A prompt group can run at every check-in or only until a visitor completes the current required version. When publishing a revision, staff can decide whether existing visitors must answer again.
Start on the web or on a kiosk
Create your organization and replace the clipboard
Set up your organization and visitor questions in the web dashboard, then use MemberMaker on a phone or tablet for self-service check-in.
